ANTI-CRISIS MANAGEMENT: COMBATING FRAUDSTERS WHICH USING ELECTRONIC EQUIPMENT (PAYMENT TERMINALS AND ATMS)

Abstract

The development of electronics in the world led to the transfer of cash circulation to non-cash form, not only among business entities, but also among individuals. The main tool for the implementation of cashless payments by individuals, since its inception, remains a plastic card. A plastic card as a «key» to an account of an individual (a bank client) is the main purpose of fraudsters who, using a card or information contained on a card, try to seize funds from customers of banking institutions. The article reflects the results of recent research in the field of methods and principles of actions by cyber-cheaters in Ukraine, describes the equipment of fraudsters and provides scientifically based recommendations to ensure minimization of costs for a banking institution as a component of anti-crisis actions in banks. The study found that banks are forced to increasingly focus on countering cybercriminals and fraudsters targeting high-tech crime. This is due to the growing importance of plastic cards for banks. More and more banking products are sold and serviced using plastic cards. Today, with the use of plastic cards and the Internet Bank system, customers have the opportunity to receive loans, place deposits, make payments, etc. The bank, which does not pay attention to the issue of its own bank plastic cards, practically does not have the opportunity to work in the market of banking services of individuals. The maintenance of the quality of service of plastic cards is an important part of the work of a banking institution. And here the role of the customerʼs confidence in the security of their funds plays a huge role. This indicator is deteriorating in the long run. Although it has been determined that measures taken by banking institutions, central banks, international payment systems and law enforcement in almost all countries of the world significantly restrain the growth of fraudulent operations in this area. It was established that in 2017, according to the National Bank of Ukraine, the number of crimes has decreased (in comparison with 2016). However, the overall long-term trend is aimed at increasing the number of cybercrime and fraud with bank plastic cards.